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The Card Services Representative is responsible for providing member service and sales support in respect to plastic cards and the Visa loan product as a whole.
Responsible for processing and following-up on non-fraud disputes in regards to debit and credit cards.
Also responsible for card/loan maintenance, troubleshooting cardholder denials, and GL balancing.
*Employees are expected to adhere to all rules and regulations applicable to this position, including but not limited to all policies and procedures pertaining to the Bank Secrecy Act.
Duties and Responsibilities (Essential Functions):
· Plastic Servicing
o Travel Notifications
o Lost/Stolen Reports
o Visa chargeback and disputes
o Basic Entrust knowledge
o Explanation of plastic denials or issues
· Product Servicing
o Work various Purdue Federal, Co-Op, and VISA reports
o GL Balancing
· Member Services
o General member and staff inquiry
o Correct errors and support branch staff in regards to the Visa loan/card product
Required Skills
Knowledge, Skill, and Ability Requirements:
· Education
o High School Diploma/GED Equivalent
· Experience
o 1 to 3 years’ experience in the financial industry
· Knowledge/Skills/Abilities
o Competent computer skills
o Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
o Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled
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