Customer Service Representative

Zachary Confections, Inc.
is a well-established and growing family-owned candy manufacturer in Frankfort, IN selling to retailers and distributors.
We have a longstanding relationship with national and regional grocery, drug, and specialty retail stores in the U.
S.
The Customer Service Representative will primarily handle order processing and invoicing as well as providing order status information to our sales team and customers.
*Responsibilities and Duties:* * Ensuring sales orders are received and processed correctly in a timely manner * Ensuring invoices are processed correctly in a timely manner * Keep record of customer interactions, process customer accounts, and file documents * Fielding customer and consumer calls and inquiries about our products * Knowing our products inside and out in order to answer questions * Communicating and coordinating with colleagues as necessary * Ensuring customer satisfaction and provide professional customer support *Qualifications and Requirements:* * High school diploma, general education degree, or equivalent * 1 to 3 years of previous customer service experience * Detail-oriented with excellent organizational and multitasking skills * Excellent communication skills * Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) * Previous work experience with an ERP system is a plus *Benefits:* * Health insurance * Dental insurance * Vision insurance * Life insurance * 401k * Paid time off * Paid holidays *Schedule:* * Monday through Friday Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance Experience level: * 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to commute/relocate: * Frankfort, IN 46041: Reliably commute or planning to relocate before starting work (Preferred) Experience: * Customer service: 1 year (Preferred) Work Location: In person